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ACT I - Seating Warranty - ACT I

Standard ACT I Manufacturer's Warranty

Congratulations on the purchase of your new CinemaTech Seating, Inc. (CINEMATECH, INC.) upholstered furniture! CINEMATECH, INC. offers the following Limited Warranty on all upholstered products purchased after 9/1/2008. Please note any manufacturer’s instructions included with your CINEMATECH, INC. product.

 

Click Here to Register your product with us.

 

LIMITED WARRANTY:

CINEMATECH, INC. warrants to the original retail purchaser of a CINEMATECH, INC. upholstery product from an authorized retail dealer (“Products”) the materials and workmanship for the following period from the date of purchase (“Limited Warranty Period”):

 

  • Leather covers: 5 years
  • Micro fiber covers: 1 year
  • Foam casings and foam resiliency: 3 years
  • Internal frame and springs: 10 years
  • Motors, Electrical and Mechanisms: 2 years
  • All other parts of the Products: 5 years

 

This Limited Warranty does not cover any floor samples or products designated “as is” at the time of purchase.

 

This Limited Warranty is void if after-market protection packages are applied to the Products at any time. Dealers, CinemaTech Authorized Dealers, sales representatives and employees are not authorized to offer different or additional warranties or remedies.

 

Defects in workmanship and materials are defined, for the purpose of this Limited Warranty, as causing the product to be unsound structurally or mechanically, or substantially altering the appearance of the product.

 

EXCLUSIONS TO THE LIMITED WARRANTY:

CINEMATECH, INC.’s Limited Warranty does not cover the following:

 

  • Natural markings or variations in grain and color, stretching or wrinkling of leather, all of which are natural characteristics of 100% genuine cowhide leather

  • Variation in tolerances – all Products are handmade by skilled craftsmen using natural materials; each piece is unique, therefore exact tolerances cannot be achieved; deviations exist to a negligible extent within national and international standards for color, measurements, and texture and do not represent material defect

  • Difference in color between cover sample seen at time of purchase and cover received on final product

  • Discoloration resulting from application of improper cleaning solutions & conditioners, scuffs and scratches from abrasive materials or clothing, ink spillage, food & beverage spillage, paint, dye, dye transfer from non-colorfast textiles, acid, bleach, alcohol, sugar and other corrosive substances, and exposure to direct sunlight or other heat sources

  • Damage caused by sharp objects, burns, or pets

  • Damage due to steam cleaning, chemical cleaning or similar processes

  • Softening and flattening of cushions or pillows, which occur naturally with normal use and aging of polyurethane foam, particularly during the first three months of use until the polyurethane foam stabilizes; relaxed cover tension resulting in some surface wrinkling should be expected as part of the stabilization process

  • Design, shape, and functional components may result in seating comfort variations within one upholstered unit (i.e., corner units and ratcheting or hinged internal components)

  • Damage due to conditions outside of normal usage (including using any Product outdoors, or sitting on any “hinged” adjustable arm, head, or foot rests) or any use of the Product contrary to any instructions or information included in any literature that CINEMATECH, INC. includes with the Products

  • Damage that occurs during, or as a result of, shipment or delivery

  • Defects resulting from improper installation, misuse, abuse, accidents, negligence, alteration or due to normal wear and tearDefects or damage due to non-residential use of the Products, including commercial or rental use

  • Any shipping or packaging costs resultant of claim service; CINEMATECH, INC. will not be responsible for the costs to package and ship the Product to our designated repair facility, nor will CINEMATECH, INC. be responsible for post-repair shipping costs to return the Product to the consumer

  • Any Product sold by an unauthorized CinemaTech Authorized Dealer

 

HOW TO GET LIMITED WARRANTY SERVICE:

If you notice a defect in the materials or workmanship of any Product during the applicable Limited Warranty Period, you must provide written notice to the CinemaTech Authorized Dealer where you purchased the Product, within 30 days after you notice the defect. This written notice shall include photos, a brief description of the problem and evidence to CINEMATECH, INC. ’s satisfaction that you are the original retail purchaser (for example, a completed warranty card or proof of purchase), as the Limited Warranty is only available to the original retail purchaser. If it is not possible for you to notify the CinemaTech Authorized Dealer, please submit your notice and claim in writing via fax or mail to:

Warranty Claims, CinemaTech, Inc., 4319 Lindbergh Drive, Addison Texas 75001
Fax: (972) 381-1065


If you fail to provide written notice of a Limited Warranty claim within 30 days after noticing a defect, or fail to follow the procedures required for Limited Warranty Service, CINEMATECH, INC. shall not be required to provide you with any Limited Warranty Service.

In order to determine whether a Product is covered by the Limited Warranty and/or in order to perform the Limited Warranty Service, CINEMATECH, INC. may request, in its discretion, that you either return the Product to an authorized CINEMATECH, INC. inspection and repair center or permit a CINEMATECH, INC. representative to schedule an in-home inspection of the Product. If you are required to return the Product for such inspection or service, you must properly package the Product and you will be responsible for all shipping costs (including both the costs to ship the Product to CINEMATECH, INC. and the costs for CINEMATECH, INC. to ship the Product back to you).

If CINEMATECH, INC. determines that a Product is covered by the Limited Warranty, CINEMATECH, INC. will, in its sole discretion and as your sole and exclusive remedy, either replace or repair such non-conforming Product. Alternatively, if identical materials are unavailable at the time of Limited Warranty Service, CINEMATECH, INC. reserves the right to substitute materials of similar quality